The airline is presently compelled to refuse boarding to customers utilizing the visa waiver program, provide them with monetary compensation, and arrange alternative bookings with other carriers.
The issue at hand poses a significant challenge for any airline, particularly for PAL, which facilitates a substantial number of passenger transfers between Asia and the United States. It is worth noting that although Filipino passport holders are obligated to get a visa, many other countries are exempt from this need.
One might expect that a news item of such significance would receive greater prominence on their website; nonetheless, it is notable that no such emphasis is apparent.
The expiry of an airline's agreement with U.S. Customs is a matter of concern due to its fundamental nature and crucial role in the airline's operations. The current scenario, whatever its underlying causes, is a significant oversight.
An individual stated in a report that someone had made reservations for a trip from Singapore to Manila, with a subsequent leg to Honolulu.
However, Philippine Airlines unexpectedly canceled the initial portion of their journey on the evening preceding the scheduled departure. Upon arrival at the airport, the individuals were informed of the "positive development" and were subsequently rescheduled to fly with United Airlines. Additionally, each passenger in the Economy class was provided with a reimbursement of US$1000, which is very remarkable.
At present, Philippine Airlines (PAL) is unable to facilitate the transportation of passengers to the United States who do not possess a valid U.S. visa or do not hold citizenship or permanent residency status.
Currently, those utilizing the visa waiver program are temporarily unable to travelto the United States via PAL, since their existing agreement with USCBP has expired for unknown reasons and is presently undergoing a renewal procedure. If an individual possesses a ticket and desires to resolve any related difficulties, it would be advisable to proactively communicate with PAL in advance or alternatively, defer addressing the issue until the day of departure. It is advisable to further seek a suitable alternative for requesting the airline to reschedule your booking, while also ensuring to address the matter of compensation.
“„Philippine Airlines’ application for renewal of the required carrier agreement with the US Customs Boarder Protection is currently in process. We are temporarily unable to accept non-immigrant visitors to the US under the US Visa Waiver Program (VWP)pursuant to Title 8, U.S.C. § 1187(a)(5).- Philippine Airlines
Most residents or nationals of participating countries can travel to the United States for vacation or business for stays of 90 days or less under the Visa Waiver Program (VWP).
Prior to travel, travelers must obtain a valid Electronic System for Travel Authorization (ESTA) permission and complete all of the conditions outlined below. You can still apply for a visiting visa if you wish to have a visa in your passport.