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The Seven Quality Management Principles Of ISO 9001

What is ISO 9001 The worldwide accepted standard for Quality Management Systems (QMS) is ISO 9001. Through the efficient use of the system, it offers businesses a structure to guarantee they continuously satisfy customer and regulatory requirements and improve customer satisfaction.

Author:Velma Battle
Reviewer:Michael Rachal
May 24, 2024
What is ISO 9001The worldwide accepted standard for Quality Management Systems (QMS) is ISO 9001. Through the efficient use of the system, it offers businesses a structure to guarantee they continuously satisfy customer and regulatory requirements and improve customer satisfaction. Seven quality management concepts are at the heart of ISO 9001 and provide its basis. These tenets direct companies in creating and putting into practice their QMS and encourage ongoing development and high performance. To learn more about ISO, join ISO 9001 Courses.
In this blog, we will delve into each of the seven quality management principles of ISO 9001, exploring their importance, benefits, and how organisations can implement them effectively.

Table of Contents

  • Customer Focus
  • Leadership
  • Engagement of People
  • Process Approach
  • Improvement
  • Evidence-Based Decision Making
  • Relationship Management
  • Conclusion

Customer Focus

The main goals of quality management are to satisfy and possibly exceed the needs of the customers. Sustained success requires knowledge of consumer demands now and in the future. By putting customer satisfaction first, businesses can get people to buy from them again, improve their image, and make customers loyal.
  • Talking to your customers and getting their opinion can help you learn what they want and what they expect from you.
  • Make sure that the organisation's goals and aims are in line with what the clients want.
  • Frequently gauge client satisfaction and deal with any problems by taking remedial action.
  • Keep lines of contact open to learn about the evolving demands and expectations of your clients.


A QMS must be implemented successfully by strong leadership. All levels of leaders need to provide direction and unity of purpose, foster a culture that welcomes employee participation, and make sure the QMS is in line with the strategic objectives of the company.
  • Clearly state and explain the goals of the company, including its vision and mission.
  • By your choices and deeds, show that you are committed to quality management concepts.
  • Motivate staff involvement and offer the tools and instruction required to meet quality standards.
  • Examine how well leadership techniques work on a regular basis and adjust as necessary.

Engagement of People

People at all levels are what make an organisation work, and when everyone is fully involved, their skills can be used to help the organisation. When employees are constantly engaged, they are more likely to be motivated, loyal, and able to help the company succeed.
  • Promote among staff members cooperation and open discourse.
  • Recognise and provide staff members with incentives for their efforts to raise standards.
  • Give staff members chances to advance their education and abilities.
  • Establish procedures by which staff members may offer suggestions and criticism for improvement.

Process Approach

To get regular and predictable results, process management needs to be done in a methodical way. The process method tries to make organisations more effective and efficient by helping people understand and manage how different processes work together as a whole.
  • Find out which crucial procedures affect the quality goals of the company.
  • Note inputs, outputs, interactions, and process flows.
  • Consistently track and quantify process performance to find areas that need work.
  • Maintaining process improvement to increase effectiveness and efficiency.


The fundamental goal of an organisation is continuous improvement. An emphasis on development motivates the company to increase its output and adjust to shifting client demands and market conditions.
  • Create quantifiable, straightforward improvement goals that complement your strategy objectives.
  • Apply improvement techniques such as Kaizen, Six Sigma, and Lean.
  • Urge all staff members to offer suggestions and take part in projects aimed at improvement.
  • Monitor efforts at improvement and quantify how they affect output.

Evidence-Based Decision Making

The foundation of good decisions is information and data analysis. Better results arrive from an evidence-based strategy since it guarantees that choices are based on correct, trustworthy, and timely facts.
  • Compile accurate and trustworthy information about the goals and procedures of the company.
  • Interpret data and spot patterns and trends by using statistical and analytical methods.
  • Make choices based not on intuition or presumptions but rather on data analysis and proof.
  • Examine the decision-making process often and enhance the techniques used to gather and analyse data.

Relationship Management

An organisation and its external providers (suppliers, contractors, and partners) are mutually dependent. Success over time depends on maintaining contacts with interested parties. Relationship management done collaboratively improves the capacity of the company to generate value.
  • Find out which crucial relationships affect the performance of the company.
  • Organise your approach to handling contacts with outside suppliers and other interested parties.
  • Work collaboratively with external providers to achieve common goals.
  • Regularly assess the effectiveness of relationship management practices and make improvements as needed.


The seven quality management concepts of ISO 9001 offer businesses a strong foundation with which to improve their quality management procedures, raise performance, and experience long-term success. Organisations can foster a quality culture and promote ongoing improvement by emphasising strong leadership, employee involvement, process management, evidence-based decision making, and efficient relationship management.
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Velma Battle

Velma Battle

Travelling Expert
Michael Rachal

Michael Rachal

Travelling Expert
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