Avoid arriving at your honeymoon hotel and finding that it’s full by taking a few precautions:
– If you use a hotel booking website, check the terms and conditions so you know what to expect if there is an issue with your reservation.
– Contact the hotel to confirm your reservation before you travel there.
Be aware that online booking companies might not send your details to the hotel until a few days before you are due to arrive.
– If there is no record of your reservation and the hotel is booked up when you arrive, contact the company you made the arrangements with. It may have a dedicated help line, so check its website before you travel.
– Before booking any kind of holiday, check that the company is ATOL and ABTA-bonded (if you are booking from the UK).
If you arrive at a hotel with a reservation but no rooms
Overbooking occurs when hotels estimate that a certain number of guests won’t turn up. However, if all the guests do show up, those who didn’t book directly with the hotel lose out.
If no reservation has been logged, it is a result of a breakdown in communication between the online booker and the hotel, but the consumer is often left struggling to obtain a refund.
If your hotel is not available because of overbooking, you must be offered a reasonable alternative or a full refund. You will also be able to claim compensation to cover the extra costs you have had to pay and to cover loss of enjoyment and inconvenience.
If you accept alternative accommodation but are not happy with it, you may still be able to get compensation if you made it clear that the alternative was accepted ‘under protest‘.
More on travel protection in case of Flight problems – delays, cancellations etc.